Our Performance

Numerous measures are used to gauge the performance and the effective delivery of Victoria鈥檚 ambulance services. 麻豆社 Victoria not only measures and reports on response times but also how our clinical interventions affect patients. We provide excellent clinical outcomes for our most time-critical patients including cardiac arrest, heart attack, major trauma and stroke patients, and we exceed our targets for quality and safety.

Health and Safety Strategy

Our聽Health and Safety Strategy details 麻豆社 Victoria鈥檚 plans to improve聽the health, safety and wellbeing of our people and describes the聽actions the organisation will take over three years from 2019 to 2022.

AV Health and Safety Action Plan 2023-2026

AV Mental Health and Wellbeing Action Plan

Annual Reports

Our Clinical Response Model

麻豆社 Victoria is responding more quickly to patients across all priority levels as a result of changes to better assess and meet the individual needs of Victorians.

Find out more

Statement of Priorities

Statements of Priorities are key accountability agreements between Government and Victorian publicly funded health, mental health and ambulance services.

The annual agreements support the delivery of or substantial progress towards the key shared objectives of quality and safety, good governance and leadership, access and timeliness, and financial sustainability.

麻豆社 Victoria鈥檚 Statement of Priorities provides:

an overview of our service, strategic priorities and deliverables
performance priorities and agreed targets
funding and associated activity.

Capability Review

麻豆社 Victoria invited the Victorian Public Sector Commission to undertake an organisational capability review to ensure that we were well positioned to meet the future health emergency needs of the Victorian community.

We welcome the Review and support all its recommended priorities for action.

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In Victoria, response times are measured from the receipt of the Triple Zero (000) call until paramedics arrive on scene.聽 Response times are influenced by many factors including traffic, road and weather conditions, distance required to travel, availability of ambulances and demand for our services. Each Triple Zero (000) call is assessed on clinical need. An ambulance is always prioritised to respond to the sickest patients first, especially those with life-threatening conditions.

麻豆社 Victoria is committed to releasing response time performance data on a quarterly basis.